Removal Company Worked ‘Like Machines’ to Save Last-Minute Move
Everyone dreads that their worst-case scenario will become reality when moving house. But for Annabelle, that’s exactly how it turned out. Due to one simple error from a previous company, chaos ensued. With only 24-hours to pack up and move out, this last-minute move was seemingly becoming a lost cause. However, with a quick Google search and the introduction of Konnect You, Annabelle was soon back on track and on her way to her new home.
Moving Closer to Family
An in-house lawyer living away from loved ones in Reading, Annabelle had decided it was time for a change. Life had changed for everyone during the COVID-19 pandemic and the resulting lockdowns, but the event also provided many with the opportunity to pause and reflect. “I'm originally from Oxfordshire so all my family are here and with lockdown being predominantly home-based...I [wanted to move] further out.”
“I'm originally from Oxfordshire so all my family are here and with lockdown being predominantly home-based...I [wanted to move] further out.”
Finding the Right Location
After committing to the move, Annabelle took some time to find the perfect location as well as the perfect home. With house prices greatly affected by the pandemic, it took some added patience until Annabelle was finally able to find somewhere that suited her budget.
“Even in Witney, which was the place I was originally looking at, they were ridiculously overpriced,”
“I just happened to look a little bit further out in Brize Norton and I kind of bought this particular house very much based on the plot that it was on. Price-wise, you know, it was such a good price, despite being 3 or 4 miles from where I initially wanted to be.”
“My old house was a 2 and a half bedroom end of terrace, whereas this is a 4-bedroom detached [new-build house]...It's at the end of a private driveway. There's just one other building in the back of my garden, but otherwise, I just look out onto fields and parks. So it was the location and position of the plot that made me buy it, really.”
The new-build property had amazing views and plenty of green space, making it an ideal home with room to breathe. The buying process took time, but it wasn’t too long before Annabelle had her completion date set for March 2021.
A Last-Minute Change of Plan
What was supposed to be an exciting time soon turned into chaos when Annabelle was let down by her first removal company.
“I had to book someone through [Konnect You] because the original company that I had booked let me down. I had booked them for packing and moving. I was moving on Wednesday and on Monday I called them just to confirm everything. They said, ‘Oh no, you didn't fill out the forms’ - they didn't actually send any forms for me to fill out”
“I had no reason to believe that things weren't okay. So I had to put in a request on the Monday to move on the Wednesday!”
This one clerical error almost delayed the entire moving process. Annabelle was understandably upset and started to panic as she tried to reorganise her plans.
Searching for a Removal Company
While her family members were available to help pack up her home, Annabelle still needed to find another removal company, and fast.
“Obviously, reviews are quite important, so I tend to use comparison sites for a few things...I found [Konnect You] on Google,”
“I hadn't used the site before...I hadn't used a removal company before, actually. I was still trying to get an idea of prices and it's just easy to go to a one-stop-shop to get a better idea.”
Getting Matched With Companies
By completing our simple online form, Annabelle was soon matched with local companies to choose from.
“I managed to get someone! Someone got back to me within 5 or 10 minutes on [Konnect You]. A couple of them did, actually. A couple got back to me really quickly. One person, they weren't able to do the Wednesday, but they were offering me other alternatives. And then one came through and they were actually able to help.”
Due to the tight deadline, Annabelle was initially worried about how much this last-minute planning would add to the final cost. However, she was pleasantly surprised.
“It wasn't too badly priced, given that it was 48 hours prior to the move - it could have been much more costly.”
Choosing a Company
The company she decided to work with was EJ Moves, a reliable removal firm that has been part of the Konnect You network since 2016.
During their time in the network, EJ Moves have gained a superb 5-star rating from our customers, with many glowing reviews on their company profile. They operate across the East and South East of England and have the knowledge and experience needed to provide a seamless, bespoke and efficient removal plan.
When asked whether the company profile and customer feedback affected her decision, Annabelle replied:
“Yeah, definitely. Because the thing is, yes I've only got 48 hours, but I don't want to give it to a bad company that breaks all my stuff...They had really good reviews. So, yeah, that was very important. Your whole life is going off in a lorry without you!”
How Did EJ Moves Help?
With a lot of organising and some quick thinking, EJ Moves were soon able to step in and save the day.
“They really, really were great, I couldn’t fault them. The guys that did the removal were just like machines, they came in and got it done...But yeah, couldn’t fault them at all and I’m eternally grateful…”
Settling Into Her New Home
Despite the added complications, Annabelle was finally able to move into her new, tranquil home.
“I'm just surrounded by meadows really...I'd rather hear red kites than my neighbour’s children coming through my walls,”
How Can Konnect You Help You?
Moving house soon? Join the 2 million users we’ve helped find trusted professionals for the jobs that matter. Complete our simple online form and we’ll match you with professionals suited to your move. Whether you need a conveyancer, property surveyor or, like Annabelle, a last-minute removals team, we’ll help you find the right support with more confidence.
Every professional in our network is checked before they can work with us, with customer reviews to help you understand who you’re choosing.
