Of All The Moves I’ve Done, This Is The Best One Ever
It was a long search for Kelly to find her new home. Having developed Osteoarthritis, her former first-floor flat was no longer suitable.
Thankfully Kelly was selected by Cheshire West for a ground-floor adapted property in Northwich. Not only was this her home town, but it was also in the same area as her friends and family. Around the same time, Kelly was also offered a new role, allowing her to work from home full time. With her disability in mind, this was a crucial change.
Now Kelly just needed to find a reliable removal company for her upcoming move.
Using Konnect You
Kelly told us she had never used professional removal companies before but as a single person who is disabled, with both parents disabled, hiring a removal company was essential.
From a quick Google search, Kelly found Konnect You, which was a huge help in her search for a reputable removal company;
“It saved me having to plough through the whole Google search, I can just put (what I need) into your site and it does the work for me”
Kelly found the site easy to use and a huge help when it came to her first professional removal experience.
“It does what it says on the tin!"
Getting Matched with Companies
Using our quick and easy form, Kelly was able to narrow down her search and find the best firm for her move.
Being able to compare prices was a huge help for Kelly. Having never used professional removal companies before, she didn’t know what to expect when it came to pricing. With a range of prices and companies to consider, the process was made easier and set her at ease knowing she had the best price and service on offer.
Kelly said she particularly liked the company pages which include reviews left by customers of each company.
“I put a lot of stock in reviews”
How Did You Decide Which Company to Use?
Having been matched with three of our removal companies, Kelly opted for BSM Removals, a Manchester-based company. Kelly was impressed with the efficiency of the whole company, including staff in the office who checked in prior to the move to go through everything.
“I spoke a lot to the lady in the office. She was really great and went through things with me, asked me questions, answered things that I wanted to know about”.
Not only were they efficient and professional, but Kelly found they were also friendly and approachable.
“They were really friendly and amenable and it was quite good that they did a split payment. So it was half upfront and then half day off. So that helped it in terms of financial things as well.”
How Did BSM Removals Help?
Established in 1989, BSM Removals have been a partner with Konnect You since 2020. They have moved countless customers across Manchester and the surrounding areas.
When it came to Kelly’s move, a team of removalists arrived on the day, introduced themselves and had the Luton van packed up in no time. Additionally, they offered to wrap items in protective blankets if required and the whole time checked in with Kelly and her father.
“I was incredibly impressed. They were respectful of my property and respectful of me. I couldn't recommend them enough.”
What Stood Out About the House Move?
As a self-confessed homebody, Kelly’s home is her sanctuary. As a result, it was nerve-wracking to invite strangers into her home to move her possessions. However, BSM Removals made the whole experience comfortable and remained professional at all times.
“They put me at ease. They were very efficient and professional, but at the same time, you know, very friendly, approachable, could have a little bit of banter with them.”
BSM went above and beyond to make Kelly feel comfortable. It was clear that they wanted to ensure she had the best moving experience possible.
“They just said, sit there, dictate anything you want - if it's something that you need us to do differently - and we’ll take the stress out of the day for you.”
How Was the Moving Experience for You?
Despite the fact that moving itself is very stressful, Kelly was delighted with how the move went.
Asked whether she would recommend BSM Removals, Kelly said absolutely and that she would use them again if she ever moved from her new home.
“I would say moving in itself is horrendous. But of all the moves I’ve done, this is the best, the best one ever, to be honest with you.”
Would You Recommend Using Konnect You?
For someone using a professional moving company for the first time, Kelly found Konnect You a huge help when moving.
“I was expecting to have to fill out forms on sites or ring people and go through lists - things like that. And it took all the work out of it for me”.
Kelly found Konnect You useful and easy to use, from checking services and prices to reading reviews. It helped her choose with confidence and arrange a successful house move.
“It was good to have that information available and see what the variables were and the site to have done the legwork for me basically. And obviously, it gave me a really good company.”
How Can Konnect You Help You?
Konnect You helps over 2 million people every year save time and money during the moving process.
If, like Kelly, you are looking for a verified and experienced removal company, we can match you with up to 6 moving companies in your local area. Every removal company in our network has Goods in Transit and Public Liability insurance before they can work with us, so your belongings are covered while they are being moved.
Removals are not the only way we can help. We can also support you at other stages of your moving journey by connecting you with RICS registered surveyors, SRA and CLC regulated conveyancers.
Our guide centre is here to help too. Whether you are buying, selling or moving, you will find expert help and research to guide you through the process and make your next step clearer.
